Frequently Asked Questions

Dukago is a commerce, logistics, and mobility platform that connects businesses, customers, riders, and pickup stations on one system. A customer places an order through the app, that order is matched to the nearest available rider or station, and the customer can track it in real time until it arrives.

Coverage is expanding as the rider and station network grows. Enter a delivery address in the app to see immediately whether a location is currently covered.

Yes. The core point-of-sale system is free to use for merchants. Dukago’s business model is built around supporting merchant growth first, with revenue coming from the logistics and delivery side of the platform.

Once an order comes in through your merchant dashboard, it is automatically routed into Dukago’s delivery network and matched with a nearby rider or vehicle.

Apply through the Dukago app or website by submitting your details and required documents. Once approved, you get access to the Rider App and can start accepting deliveries.

Yes. Riders on Dukago work flexibly and can log in and accept jobs on a schedule that suits them.

Fleet owners register their vehicles with Dukago and gain access to consistent delivery demand through the Fleet Dashboard, increasing utilization compared to operating independently.

Dukago works with a range of vehicle types, including motorcycles and vans, depending on delivery volume and package size.

A Station Partner allows their location, such as a shop or kiosk, to act as an official Dukago pickup and drop-off point.

Requirements are intentionally modest, generally a secure, accessible space to store parcels temporarily.

Dukago is reducing emissions through fleet electrification, route optimization that cuts unnecessary trips, and smarter matching of orders to the nearest available rider or vehicle.

The fleet is transitioning to electric vehicles in phases, starting with motorcycles on dense delivery routes, with vans following as charging infrastructure expands.

Reach out through the Partners section of the website to discuss the type of partnership that fits.

Yes. Dukago’s logistics network supports government agencies and NGOs with community logistics, aid distribution, and last-mile access.